US Airways
- Spanish, German or Greek Speaking Reservation Agent - US AIRWAYS
US Airways
is currently seeking bilingual Reservation Representatives for their Liverpool
Contact Centre.
What makes
an airline take off? At US Airways we think it's the people. That's why we've
built a diverse workforce that brings a world of different talents to our
company.
US Airways is
the fifth largest domestic airline employing more than 35,000 aviation
professionals worldwide. US Airways, US Airways Shuttle and US Airways Express
operate approximately 3,500 flights per day and serve more than 230 communities
in the U.S., Canada, Europe, the Caribbean, Latin America and the Middle East.
US Airways is a member of the Star Alliance network, which offers our customers
18,000 daily flights to 965 destinations in 162 countries worldwide. Additional
information on US Airways can be found at www.usairways.com.
Besides
free travel to over 230 destinations worldwide, we offer great benefits and
even greater opportunities for advancement. So if a career in the airline
industry gets your jets revving, apply to US Airways today and work for US!
Location
US Airways
Liverpool is a European oriented Customer Contact Centre located in the heart
of Liverpool, England. The Contact Centre moved into a brand new facility in
November 2010 and currently employs approximately 100 people in a multicultural
environment.
The purpose
of US Airways European Contact Centre is to generate international airline
bookings and provide customers with excellent customer service.
The Job
Our
Reservations Representatives receive inbound calls from our international customers
and meet their travel needs by providing efficient and courteous service in
their language of choice. From making new reservations to changing flights and
solving problems, the Representative handles a variety of calls which ensures
the job is always interesting.
Our
Reservations Sales Representatives take calls in the local languages from
Belgium, Brazil, France, Germany, Greece, Italy, Portugal, Spain, Switzerland,
UK and Ireland.
Our lines
are open 365 days a year from 7:00 to 20:00 on weekdays and from 8:00 to 16:00
on weekends and we work in shifts.
The
Training
Training is
paid and consists of classroom as well as on the job training. The initial paid
training period lasts 5 weeks.
Job
Qualifications
• Bilingual
written and oral fluency in English and in one of the following languages:
Spanish, German or Greek. Language skills are tested in the interview process.
• GCSE or
O-Level English and Math or equivalent
•
Demonstrated ability and work experience in customer service
•
Flexibility to work variable shifts, weekends and holidays as required
• Ability
to function effectively in a fast paced environment and handle difficult
customer service interactions
• Applicant
must be eligible to work in the UK
•
Proficient in computer and keyboard skills
• Prior
Contact Centre experience is a plus
All
candidates must pay for their own travel expense for interviewing and
relocation.
The
training for this full time position will start April 2012.
Πηγή: Us Airways
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